Frequently Asked Questions

Frequently Asked Questions

Whether looking into staying with us here at The Newbury Boston or preparing for your trip, please take a moment to review our frequently asked questions. If you need further assistance, are team is at your service to assist at [email protected].

 


 

Contessa

How can I make a reservation at Contessa?

Reservations for Contessa can be made at [email protected] or on Resy.com

Guests of the hotel may also make reservations through our concierge at [email protected].

 


 

Reservations 

Do you have an early departure fee?

If you are departing early from a non-refundable reservation, the full amount of stay will be forfeited. If departing the hotel early from a refundable reservation, the cancelation policy applies and 72-hour notice is required. If 72-hour notice is not given, one full night’s room and tax will be charged.

What is included in the required $35 (inclusive of tax per room, per night) residential fee?

  • Guest only access to the Library Lounge
  • Access to our Jay Wright designed state-of-the-art Fitness Center
  • Unlimited streaming quality high-speed Wi-Fi in guestrooms
  • Unlimited access to digital news and magazines via PressReader
  • BeyondTV's GuestCast® streaming for personalized entertainment in each guestroom
  • Quick and easy e-checkout via in-room Intelity App or Newbury Boston OpenKey mobile app

Do you have ADA Guestrooms?

Yes, we have 12 ADA guestrooms. Please note the request on your reservation.

Do you have connecting guestrooms?

Yes, please note the request for connecting guestrooms on your reservation. This request is based on availability and cannot be guaranteed.

Is my identification or passport required at check in?

We require government issued Photo ID at time of check in for all reservations.

What is your Cancellation & Deposit Policy?

Guests may change or cancel their reservations 72 hours prior to check-in time. Should a guest cancel after 72 hours there will be a one-night penalty fee.

What is the minimum age requirement to check into a guestroom at your hotel?

Guests must be at least age 21 to register at The Newbury Boston.

Do your Guestrooms allow rollaway or cribs and if so, is there a charge for this?

Many of our guestrooms and suites can accommodate a rollaway bed or crib. Please let us know before you arrive of your request and we will ensure your guestroom is set-up.

 


 

General 

What are the hours of operation of The Street Bar?

Sunday - Wednesday

Breakfast: 6:30am - 11am

All day menu: 11:30am - 9pm, cocktails till 10 pm

Thursday - Saturday

Breakfast: 6:30am - 11am

All day menu: 11:30am - 10pm, cocktails till 11pm

Does your hotel have a Spa?

We do not have an on-site spa; however, there are many excellent spas within steps of the hotel and we would be delighted to assist with an appointment. Be sure to ask our Concierge or other Guest Services Representatives for assistance with spa options & appointments.

Does your hotel have a swimming pool?

We do not have an on-site swimming pool. Please ask our Concierge or other Guest Services Representative for assistance with swimming pool options.

Do you allow smoking on property or in your guestrooms?

Our hotel (all guest rooms and public spaces) is 100% non-smoking. A $500 cleaning fee will be charged to any guest who violates the smoking policy.

What is check-in/check-out time?

Check-in time is at 3:00 p.m. Check-out time is at 12:00 p.m. local Boston time.

What is your credit/debit card policy?

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an additional $100 per night to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

 


 

Transportation

Where are your closest Public Transportation/MBTA stops?

The closest MBTA (or “T”) stops are the Arlington (Green Line), Park Street (Red Line), and Back Bay (Orange Line) Stations. The Arlington Green Line is one block from the hotel.

Amtrak service runs through Back Bay Station, which is a 12-minute walk or 5-minute drive.

Do you have onsite parking? How much is parking? Is it included in my room rate?

The Newbury Boston offers valet parking. It is not included in the room rate. Our valet rates are:

Overnight - $62
3-23 Hours - $34
0-3 Hours - $22

There is no restaurant/retail validation. Overnight rate includes unlimited “in and out” privileges.

What is the Valet Parking Entrance Address?

One Newbury Street, Boston, MA 02116

Where is The Newbury Boston located?

The Newbury Boston is located at One Newbury Street, Boston, MA, 02116.

Our location at the corner of Arlington and Newbury Streets provides unparalleled access to the Boston Public Garden, as well as boutique and restaurant lined Newbury Street. View our Location & Directions.

Do you offer shuttle service from the airport?

While we do not operate an airport shuttle service, our Concierge team would be delighted to assist you in arranging private transportation service. Our Concierge team can be reached by email at [email protected] or calling 617.536.5700. Alternate subway, ride share and taxi options are also available from the airport to downtown Boston.

 


 

Weddings/Meetings

How can I book a wedding at The Newbury Boston?

Visit The Newbury Boston Celebrate page for more information or call 617-536-5700.

Need more information about booking a meeting at The Newbury Boston?

Visit The Newbury Boston Meetings page for more information or call 617-536-5700.

Do you have a Business Center?

The Newbury Boston offers Business Center services including Microsoft Surface tablets for guest use and wireless printing. Please visit the concierge in the lobby to request a Microsoft Surface Tablet.

 


 

Concierge

I would like flowers, chocolates, champagne, or other gifts sent to the guestroom. How do I arrange this?

Please contact [email protected] to discuss your requests or if you are currently in residence at The Newbury Boston, you may use your in-room tablet to enjoy additional enhancements.

Can I ship packages to the hotel in advance of my stay?

Yes, we are happy to receive packages on your behalf with no additional fees. Please address as follows:

ATTN: [Your Name] Hotel Guest
The Newbury Boston
15 Arlington Street, Boston, MA 02116

Upon arrival to the hotel, please inform the concierge team when you would like to have your package delivered to your guest room.

 


 

Pets

Are pets allowed? Are there restrictions for weight, height or types?

Yes, dogs are the only pets accepted at this time (cats and other animals are not allowed). There are no weight or height restrictions, however we allow two dogs per room, maximum. There is an additional $100.00 (non-refundable) cleaning fee per stay. Pets may not be left alone in a guest room at any time.

Please notify our concierge team at 617.536.5700 or email at [email protected] prior to arrival about your travel companion so that we may best assist in creating the perfect stay.

Do you have dog walking services?

Please inquire about local dog walking or sitting services that may be available to you by calling our concierge team at 617.536.5700 or emailing at [email protected].

Will any floors be pet-free?

Yes, the 10th floor of The Newbury will be pet free floor for any one that has allergies. Please let your reservations agent know if you require an allergen free room and our team will work to accommodate you.

 


 

Accounting 

What forms of payment are accepted for my guestroom?

We require a credit card for guarantee of a reservation, however payment by travelers check, credit/debit card, or cash upon departure is accepted. Please note that our hotel does not accept check payments at this time and does not accept cash deposits for incidentals.

Can I pay for my room or someone else’s in advance?

Yes, you can certainly arrange payment in advance for yourself or someone else. Please fill out the credit card authorization form in the link below.

Click here for the Credit Card Authorization Form.

I have questions about my bill. Who do I call?

Please contact our Accounting Department at: 617.598.5268.